[Public dashboard] simplified or alternative display for non-technical audience

Our non-technical customers will land on our status page to:

1. Review if a product is down

2. Follow the incident messages and instructions

Challenge

The current display is quite technical for our customers. The green bars denoting response times get BIGGER when the performance is WORSE. So greener is worse. This is harder to understand for the broader public.

There are Google Chrome icons and API icons, throwing people off because they lack the context that this is concerning the technical check being performed.

They may expect a product icon, to recognize which check corresponds to which product [user centered]. But the page seems a bit tech centered instead.

The P95 and P99 can be hidden. This helps!

Request

Can we get more control on what is displayed per check or how it is displayed?

Ideas

• Status graph mode: all bars full height, with only the collor coding (green/yellow/red) denoting the status at a certain time.

• UpDown nograph mode: no graphs at all. Only UP/DOWN or OK/BAD/DOWN and maybe uptime %.

  • This could even be tiled in a grid so people have a “quick glance” overview without too much scrolling

• Branding or icons per check to guide customers to the right place. And give them confidence they are looking at the right thing.

Either way this would benefit a [user centered] approach. Maybe some UX collegues could take the lead on discovery of the ideal solutions?